Head of Reservations and Events

Head of Reservations and Events

Salary: Up to £60,000

An established premium hospitality business is seeking an experienced Head of Reservations and Events to lead a busy, multi-site operation.

This is a senior, hands-on position suited to an accomplished manager who thrives in a fast-paced environment, enjoys leading sizeable teams and has the commercial awareness to maximise reservations and events revenue.

Head of Reservations and Events Benefits

• Salary up to £60,000 per annum (DOE).
• Performance-related bonus twice annually.
• Predominantly Monday to Friday.
• Senior leadership role with genuine autonomy

Head of Reservations and Events Responsibilities

• Lead, develop and motivate a central reservations and events team.
• Oversee reservations, private dining, exclusive hires and a busy events calendar across multiple venues.
• Manage VIP relationships, key clients and complex guest complaints.
• Drive revenue through proactive sales, enquiry conversion and relationship management.
• Oversee multiple booking systems, departmental reporting and daily operations.
• Work closely with operational teams to ensure seamless event delivery.

Head of Reservations and Events Requirements

• Proven senior reservations and events management experience, ideally within a multi-site hospitality operation.
• Strong leadership experience managing sizeable teams.
• Excellent knowledge of reservations, CRM and event management systems.
• Commercially driven, highly organised and confident managing multiple priorities.
• A hands-on leader with exceptional communication, guest relations and problem-solving skills.
• Background in premium restaurants, luxury hotels, private members' clubs or high-end events environments.

We are looking for an established leader who can take ownership of a demanding department, inspire their team and deliver exceptional commercial and operational results.