Head Receptionist (Team Leader/Manager)
| Reference | 475107593 | |||
| Sector | Administration | Secretarial Jobs | |||
| Salary | £28000 - £29500 per annum | |||
| Town/City | Leamington Spa | |||
| Locations | UK, Warwickshire, West Midlands | |||
| Job Type | Permanent | |||
| Date Posted | 31st Jul | |||
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Job Description |
| Head Receptionist (Reception Team Leader / Manager) Location: GP Surgery – Leamington Spa Hours: 37 hours per week, Monday to Friday Working Window: Between 7:45am and 6:00pm Salary: £28,000 – £29,500 per year Additional Pay: Performance Bonus About the Role We are a forward-thinking, patient-focused GP Surgery in Leamington Spa seeking a confident and compassionate Head Receptionist / Reception Team Leader to join our close-knit team. As the first point of contact for our patients, you’ll lead by example—offering a welcoming, calm, and organised presence. You’ll guide patients to the most appropriate clinicians, supervise a small team of five, and oversee the day-to-day operation of our busy front desk. This varied role includes managing calls, booking appointments, and handling a steady stream of administrative duties. With strong communication, computer literacy, and a professional phone manner, you’ll inspire your team to deliver an exceptional patient experience—even when the day feels hectic. Key Responsibilities - Lead and mentor the reception team across a 5-day schedule - Manage high volumes of calls and face-to-face patient interaction - Oversee appointment bookings and data entry with precision - Maintain smooth communication between reception and clinical teams - Handle administrative duties, paperwork, and incoming documentation - Coordinate rotas and provide basic HR support - Uphold a calm, positive environment under pressure Experience & Skills Required - Minimum 1 year of NHS experience (essential) - Proven leadership or team management experience - Strong organisational and multitasking skills - Excellent phone and interpersonal etiquette - Proficiency in clinical IT systems and Microsoft Office Benefits ?? Additional Leave      Extra days off to recharge ?? Company Events      A supportive, social atmosphere ??? Company Pension     Secure retirement planning ?? Cycle to Work        Reduce your carbon footprint ??? Free Parking         On-site parking available ?? Wellbeing Program     Mental and physical health support ?? Sick Pay            Paid time off when needed ??? Schedule            Day shift, Monday–Friday  If you're ready to take the lead in a warm and dedicated healthcare setting, apply now and make a real difference to our patient community. |
Recruiter Details |
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