Helpdesk Operative - Headington
£13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast‑paced environment. Currently recruiting for Tuesday - Saturday 11.00 to 19:30. Key Responsibilities - Provide professional and efficient customer support via phone, email, and other communication channels.
- Log, prioritise, and resolve incoming enquiries using customer service software.
- Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
- Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
- Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.
About You - Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
- Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
- Excellent verbal and written communication skills, with strong problem‑solving ability.
- Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
- Customer‑focused, organised, and calm under pressure.
What's on Offer - Competitive hourly rate of £13.83.
- Temporary, ongoing assignment with the potential for long‑term opportunities.
- Dynamic and supportive working environment within a well‑established organisation.
If you're enthusiastic about providing great service and thrive in a busy helpdesk setting, we'd love to hear from you.
Apply today, and a member of our team will be in touch.
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