ICT Technicians in Kendal, Westmorland and Furness
These are full time temporary positions on ongoing basis.
The purpose of the ICT Technician is to provide a technical, single point of contact for the end user community and service their needs at the first point of contact. The post holder will provide support to ensure the efficient performance of the ICT Service while there will be times when specific projects will be allocated to this role. Responsibilities: - Work as part of a team to handle incoming ICT incidents and requests by logging contact into the ICT Service Desk
- Handle 2nd Line administrative support for ICT Engineers
- Continually develop ICT skills and knowledge to enable the completion of incidents at the first point of contact
- Manage own caseload of incidents, prioritise, triage and complete as many as possible at first point of contact in an efficient and effective manner
- Initiate the ICT Service Request process in response to user request and where possible fulfil these service requests
- Mange the Service Communications process including obtaining relevant approvals, distribution of messages and updating of tools
- Manage the User Account Management lifecycle including creation, updating and removal
- Provide ICT advice to end users
- Manage ICT Incident and Request allocation and ensure that the incident and request management processes operate successfully
- Grant third party access for ICT support and other related tasks
- User password management administration for all W&F ICT internal applications
- Champion ICT Security Policies and Procedures and raise potential threats and risks
- Analyses and repairs ICT product failures (software and hardware) including the
interpretation of diagnostics reports (e.g. system logs, network statistics, fault codes etc.) to determine root causes - Provides timely and accurate updates to the service management system
- Manages incidents to resolution within SLA requirements
Requirements: - Qualifications: Holds NVQ3 or equivalent A levels/HNC/HND
- Knowledge: Advanced knowledge and theory appreciation of key concepts, skills and competencies required to deliver professional and effective support
- Experience: Significant period of working in a relevant role or environment
- Expertise:
- Regular and extended use of a range of standard software e.g. competent secretarial use of Word, full presentations in PowerPoint, Excel spreadsheets with standard formulae and techniques. Use of straight forward macros, advanced tools.
- ECDL
- Ability to travel independently to sites throughout Westmorland & Furness Council
Please apply to it or call Neven on 07936348296!
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