IT Operations Manager

IT Operations Manager

Leeds

Are you an experienced IT Manager, with a background in the technical delivery of IT operational services? Are you able to lead from the from the front, set a tone within a team, and embed a great working culture? Have you previously taken ownership of a technology function/tower roadmap; spearheading material change in the way services are managed, delivered and continuously improved? If yes, Harvey Nash has an exciting opportunity for you as a IT Operations Manager in Leeds.

Harvey Nash is looking for a IT Operations Manager to join one of our partners at an exciting time and 'head up' the IT Operations.

The right candidate will be excited for the opportunity to lead and manage a highly technical team of specialists, to deliver IT operational services, drive quality of service and bring improvements / new services.

The right candidate must:

• Have a strong background and understanding in infrastructure (including but not limited to):

• Windows environments / Wintel
• Virtualisation / Storage
• Firewalls and security
• Network Services
• Cloud technology

• Be able to take full ownership of a technology tower and the responsibility for the budget

• Have previous experience leading and managing a team of technical specialists, driving best practise, and improving overall performance of the team through coaching and mentoring.

• Be able to effectively manage and develop key relationships with third party suppliers and service providers, making sure agreed SLAs are met.

• Be able to effectively manage and develop key relationships with internal stakeholders; including senior leadership, IT teams, other IT Managers, and the wider business.

• Have the ability to identify risks, anticipate issues and create solutions to resolve problems in relation to project or service delivery

• Be passionate towards a continual service improvement approach with strong previous history in doing so

• Act as an escalation point to ensure successful conclusion of major incidents

For immediate consideration for the role - please apply within.