Media & Systems Development Manager
Salary: Competitive (DOE)
Location: Hospitality, tourism and retail business
Location: Gloucestershire
The Opportunity
We are seeking a commercially focused Media & Systems Development Manager to drive sales growth, strengthen brand presence and improve the customer journey across a diverse hospitality and tourism business.
This is a varied role combining marketing, content creation, sales development and customer-facing systems improvement. You will work closely with senior leaders across the business to create engaging campaigns, support new product launches, enhance digital channels and ensure customers can easily discover, book and purchase our experiences and products.
Key Responsibilities
Marketing & Commercial Development
- Develop and deliver an annual marketing and content plan aligned to business objectives.
- Create engaging campaigns across digital, email, social media, print and online channels.
- Coordinate seasonal promotions, product launches and customer communications.
- Identify opportunities to increase visitor numbers, bookings, retail sales and repeat business.
- Develop partnerships and commercial opportunities that support revenue growth.
- Manage marketing expenditure and evaluate campaign performance.
Website & Customer Experience
- Take ownership of the customer journey across websites, bookings and online sales channels.
- Improve booking, purchasing and voucher redemption processes.
- Ensure all customer-facing information is accurate, current and engaging.
- Work with suppliers and internal teams to implement system enhancements.
Systems & Reporting
- Maintain and prioritise customer-facing systems improvements.
- Assess proposed developments based on customer benefit, efficiency gains and commercial return.
- Produce regular reports on campaign performance, sales activity and conversion rates.
- Support accurate sales reporting and adherence to data protection requirements.
Cross-Department Collaboration
- Work with operational teams to understand upcoming activities, launches and customer opportunities.
- Ensure teams are fully briefed on promotions, campaigns and new products.
- Help create a consistent customer experience across all areas of the business.
About You
Essential
- Experience delivering marketing campaigns across multiple channels or business areas.
- Strong copywriting and content creation skills.
- Commercial awareness and confidence analysing sales and marketing performance.
- Experience with websites, email marketing platforms, socia
