Property Contracts Manager
| Reference | 176ContractsManager | |||
| Sector | Public Sector Services Jobs | |||
| Salary | £300 - £350 per day | |||
| Town/City | Central London | |||
| Locations | London, South East, UK | |||
| Job Type | Contract / Interim | |||
| Date Posted | 28th Apr | |||
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Job Description |
| Estate Services Contract Manager – Location: London (4 days on-site, 1 day remote) Rate: £300 – £350 per day (Inside IR35) Start Date: Immediate (subject to interview, references and DBS check) The Opportunity We are seeking a skilled and motivated Contract Manager to join the Housing Department of a London Borough Council in West London. This role will be responsible for overseeing the delivery of cleaning and grounds maintenance contracts across the borough’s estates. You will play a central part in ensuring high service standards, managing a small team, resolving resident concerns, and driving forward service improvements. Main Responsibilities - Contract Oversight: Manage the cleaning and grounds maintenance contracts, ensuring contractors meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). - Performance Management: Convene monthly contract review meetings, monitor contractor performance, and implement necessary improvements. - Team Leadership: Line manage a team of four officers, supporting estate inspections, complaint resolution, and service enhancement activities. - Stakeholder Relations: Build strong working relationships with residents, contractors, and internal teams to resolve issues and enhance the quality of service. - Complaints and Compliance: Oversee the complaints process, ensuring timely responses and high levels of resident satisfaction. - Health and Safety: Ensure contractors adhere to health and safety regulations in the delivery of waste collection and street cleansing services. - Reporting and Analysis: Analyse service performance data, produce clear management reports, and make recommendations for ongoing service improvements. - Project Management: Lead initiatives aimed at enhancing estate services in support of the council’s sustainability and ecological targets. - Resident Engagement: Attend resident meetings, surgeries, and forums as needed, including some outside standard working hours. Essential Skills and Experience - Proven experience in contract management, ideally within estate services, cleaning, or grounds maintenance. - Background in managing customer-facing teams, preferably within the public or housing sector. - Strong skills in performance management, with a focus on achieving measurable outcomes. - Excellent problem-solving abilities, with a proactive approach to identifying and addressing service issues. - Proficiency in data analysis, reporting, and using IT systems to monitor and improve service delivery. - Outstanding written and verbal communication skills, with the ability to engage confidently with a range of stakeholders. - Flexibility to adapt to changing priorities and willingness to attend evening meetings when necessary. Desirable - Familiarity with local authority housing services or similar settings. - Awareness of sustainability and climate-related initiatives within estate service delivery. Why Join Us? - Make a tangible impact on the quality of life for local residents. - Join a dynamic and collaborative team environment. - Benefit from flexible working arrangements (four days on-site, one day remote). Next Steps If you are an organised, proactive professional with a passion for delivering high-quality estate services, we would welcome your application. Please submit your CV for immediate consideration. Agency Note: This role falls inside IR35. Candidates must be available to start immediately and be able to commit to a minimum of four days a week on-site. |
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