Reception Manager

Reception Manager - 5 star hotel - Glasgow

• Great salary plus tronc
• Free leisure membership and discounts for family
• Discounts on rooms, F&B and spa
• Free on-site parking
• Lots of other company benefits

We are looking for an experienced Reception Manager for this 5 star property.  It is essential that you come from a 5 star luxury background.

As Reception Manager your duties will be

• Lead and oversee the daily operation of Reception, ensuring a smooth and professional guest journey from arrival through to departure
• Be highly visible in the front of house area, leading by example and supporting the team during peak service periods
• Take ownership of the guest experience at the reception desk, ensuring service is intuitive, efficient, and personalised
• Manage guest queries, requests, and concerns with confidence and professionalism
• Drive a culture of exceptional guest service aligned with luxury and Forbes level expectations
• Ensure all guest interactions are warm, engaging, and tailored to individual needs
• Handle guest feedback effectively, resolving issues promptly and turning challenges into positive experiences
• Work closely with other departments to ensure a seamless and consistent guest journey across the resort

You will be a Reception Manager who can lead and develop a team, inspiring from the front

• Maintain accuracy and attention to detail across reservations, billing, and guest information
• Oversee room allocations in collaboration with Housekeeping and Revenue teams
• Ensure all front office systems and procedures are followed consistently

Experience with Guestlink or similar is beneficial.  

Berkeley Scott are an agency, working on behalf of our client.  Salary dependent on experience.

Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites