Sales Administrator
Leeds | ? Full-Time, Permanent | Office-Based
Salary: £28,000 per annum
Hours: Monday to Thursday, 8:30am - 5:30pm | Friday, 8:30am - 4:30pm
Location: Leeds
Join a Successful and Growing Organisation
An exciting opportunity has arisen for an experienced and customer-focused Sales Administrator to join a well-established and expanding organisation based in Leeds.
This is a varied and fast-paced role where you'll play a key part in delivering outstanding customer service, processing orders, and supporting customers throughout their journey. If you're highly organised, detail-oriented, and enjoy building strong customer relationships, this could be the ideal next step in your career.
The Role
As a Sales Administrator, you will be responsible for ensuring customer enquiries, orders, returns, and quotations are handled efficiently and professionally. You will work closely with customers and internal teams to deliver a first-class service while supporting the continued growth of the business.
Key Responsibilities- Acting as the first point of contact for customer enquiries via telephone, email, and online channels.
- Processing customer orders accurately and efficiently.
- Taking customer payments and ensuring transactions are completed correctly.
- Managing stock enquiries, returns, and replacement requests.
- Arranging collections and coordinating the return of damaged or faulty goods.
- Taking ownership of customer queries and providing effective solutions.
- Developing a strong understanding of products and services to confidently support customers.
- Identifying opportunities to upsell and promote relevant products and special offers.
- Preparing accurate and competitive quotations.
- Raising purchase orders where required.
- Assisting customers at the trade counter during busy periods.
- Providing general administrative support to the wider team.
About You
To be considered for this position, you will ideally have:
- A minimum of 2 years' experience in sales order processing.
- A minimum of 2 years' experience using Sage software (essential).
- Experience within technical sales, security products, or a similar industry.
- Excellent communication and customer service skills.
- Strong attention to detail and accuracy.
- The ability to manage multiple priorities and meet deadlines.
- A proactive and self-motivated approach to work.
- Strong relationship-building and problem-solving abilities.
- Experience managing customer expectations and resolving issues effectively.
- The ability to remain calm and professional in a busy environment.
- Good administrative and numerical skills.
What's on Offer?- Competitive salary of £28,000 per annum.
- Birthday leave.
- Holiday purchase scheme.
- Company events and hospitality opportunities.
- Free on-site parking.
Apply Today
If you're an experienced Sales Administrator looking to join a dynamic and growing organisation where your contribution will be recognised and valued, we'd love to hear from you.
Application Questions
Please note this is a fully office-based role.
- Are you able to work Monday to Friday, 8:30am - 5:30pm (4:30pm finish on Fridays)
- Do you have a minimum of 2 years' sales order processing experience?
- Do you have a minimum of 2 years' experience using Sage software?
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