Manpower are currently seeking an interim Senior Account Manager (FMCG) to work with our global FMCG Ice Cream client. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until end of December 2026 with strong possibility of extension, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying £61,600 - £77,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE This is an exciting opportunity to join the UK&I Ice Cream customer team, supporting one of the largest ice cream markets in Europe across Retail, Out-of-Home and D-COMM channels. The role sits within the In-Home Customer Development team, managing over 70% of the total business. The Controller will be the first point of contact for customers, responsible for end-to-end customer execution, OMNI channel performance, and building strong standalone customer relationships during and beyond the de-merger process. KEY RESPONSIBILITIES - Build strong and sustainable customer relationships
- Develop and execute customer business plans delivering growth, market share and profitability
- Manage day-to-day contact with customer buyers, supply chain, shopper marketing and internal commercial/brand teams
- Negotiate trade terms, funding and agreements in line with company strategy
- Manage customer events including product launches, pricing changes and trade term resolutions
- Develop strategic customer business plans alongside Category Managers and Shopper Marketing
- Deliver integrated category promotional plans and sell plans into customers
- Manage promotional and non-promotional customer investment, ensuring agreements are documented correctly
- Work with Commercial Executives to complete promotional administration
- Support new product launches including customer sell-in and sample management
- Ensure effective in-store activation of promotions and range reviews
- Manage customer P&L, investments, accruals and pricing
- Monitor in-month performance versus forecast with Customer Business Managers and Customer Operations
- Ensure compliance with agreed trade terms and resolve breaches where required
- Deliver turnover and Business Building Terms targets
- Support S&OP forecasting, business planning, sales updates, in-store tracking and price claim management
- Manage customer administration including pricing, rebates, promo proposals, contracts and trade terms
SKILLS, EXPERIENCE & QUALIFICATIONS - Previous customer/account management experience within a CAM role with strong commercial experience with P&L management
- Strong commercial acumen and ownership of account performance. Must have a good grip of P&L.
- Ability to manage commercial and promotional plans
- Strong communication skills and the ability to quickly build rapport internally and externally
- Proven negotiation skills
- Strategic thinking and a forward-looking, visionary mindset
- The successful candidate will take ownership of the account, including planning and execution, with some administrative support available.
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