Service coordinator Clapham
| Reference | clp908 | |||
| Sector | Engineering / Manufacturing Jobs | |||
| Salary | £26000 - £30000 per annum, Benefits: See jd | |||
| Town/City | Clapham | |||
| Locations | London, South East, UK | |||
| Job Type | Permanent | |||
| Date Posted | 5th Oct | |||
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Job Description |
| Service Desk Administrator Location: Clapham, London Salary: £28,000 per annum Hours: Full-time, Monday to Friday Office-based About the Role We are looking for a Service Desk Administrator to join our busy team based in Clapham, London. The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service. This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams. Key Responsibilities - Schedule and coordinate engineers across London. - Allocate planned maintenance, servicing and reactive jobs to engineers. - Manage and update the engineers' daily schedules. - Liaise with engineers throughout the day to ensure jobs are completed on time. - Contact customers and residents to arrange appointments and access. - Manage incoming service requests and allocate jobs appropriately. - Monitor outstanding and completed works. - Update the service management system with job details and engineer information. - Ensure engineers have the correct job information and access details. - Follow up outstanding jobs, reports and paperwork. - Assist with organising PPM and servicing schedules. - Communicate changes to engineers and customers promptly. - Deal with general customer and service enquiries. - Assist with invoicing, purchase orders and general administration where required. - Maintain accurate records and filing systems. - Produce basic reports and spreadsheets. - Support the Service Manager and wider operations team with day-to-day administration. - Ensure a high level of customer service is maintained at all times. About You The ideal candidate will be: - Highly organised with excellent attention to detail. - Confident communicating by telephone and email. - Comfortable working in a busy, fast-paced service environment. - Able to prioritise multiple jobs and changing schedules. - Proactive and able to solve problems quickly. - Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel. - Professional and confident when dealing with customers and engineers. - A strong team player who can also work independently. - Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous. What We Offer - £28,000 per annum. - Full-time, office-based position in Clapham, London. - Monday to Friday working week. - Opportunity to join an established and growing engineering business. - Varied role with responsibility across the service and engineering operation. - Opportunity for career progression and development. - Supportive team environment. The Opportunity This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business |
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