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Service Delivery Analyst - Security Operations


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Reference RC-7SDASO
Sector IT | Telecoms Jobs
Salary £40000 - £45000 per annum
Town/City United Kingdom
Locations UK, West Midlands, West Midlands
Job Type Permanent
Date Posted 28th Aug

Shortlist Apply Now

Job Description


We’re looking for a skilled Service Delivery Analyst - Security Operations to join a dynamic service delivery team. This role is ideal for someone with a strong background in IT service management and a knowledge of cybersecurity and SOC tooling. Someone who excels at managing stakeholder relationships and translating technical insights into business value.

Key Responsibilities:

- Act as a liaison between the Security Operations Centre (SOC) and your customer portfolio
- Deliver regular Service Reviews, performance reporting, and client-facing updates
- Use ITSM tooling 
- Report on weekly and monthly tasks and actions, ensuring remediation actions are tracked and communicated

Essential Skills & Experience:

- Knowledge of Cybersecurity and SOC tools (e.g. Microsoft Defender)
- Strong knowledge of ITIL, Agile, and ITSM best practices
- Excellent communication, reporting, and stakeholder management skills

 
This role is fully remote and will offer a starting salary of £45,000 and exceptional Company Benefits
 
Keywords: Service Delivery, SOC Liaison, Cybersecurity Reporting, ITSM, Incident Management, Stakeholder Engagement, Microsoft Defender, Sentinel, SSCP, ITIL, SOC Tooling.
 

Recruiter Details


Recruiter: Network IT
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