Service Delivery Co-ordinator
| Reference | LS-15 | |||
| Sector | FMCG | Logistics | Transport Jobs | |||
| Salary | £13.46 per hour | |||
| Town/City | Tamworth | |||
| Locations | Staffordshire, UK, West Midlands | |||
| Job Type | Temporary | |||
| Date Posted | 5th Nov | |||
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Job Description |
| An excellent opportunity to be part of a great team environment in a rapidly growing business.  Reporting to the Service Delivery Front Line Manager, you will be responsible for providing a cost effective, reliable, efficient, and sustainable delivery service meeting the customers’ needs and in line with the company’s profit margin objectives.  Working Hours – Monday to Friday 1030am - 1900hrs ( Day's )  Role  - Job allocation and planning of resource with route optimizer to achieve required response times to ensure Customer Satisfaction - Providing an excellent service by meeting on-time deliveries/time windows and all customer specific delivery SLA’s with efficient planning. - Develop and maintain good relationships with all drivers that encourages constant 2-way communication - To respond appropriately and professionally to all customer and driver requests/correspondence - Proactively communicate with Customer and drivers during end-to-end process of our service provision through progress chasing - Full ownership of customer charging and driver costing, negotiations, supplier charge process’ - Handling of Customer Complaints - Identify all recruitment needs for your specific area of focus - Manage driver fleet on performance of collection/delivery times and live reporting of data on driver app  Responsibilities and duties include (but not exclusive to):  - To deliver an excellent service through effective allocation of jobs to drivers and a high standard of customer service to all customers - First point of contact for all customers within the service delivery team - Maximise profitability of all drivers/jobs/accounts under your ownership - Ensure driver compliance with driver app - Answering driver and customer calls - Manage customer service inbox and respond to all customer bookings, quotes and enquiries in a professional manner and in line with business standards - Ensure customers are proactively advised of collection and delivery delays/issues - Processing of invoice queries, invoicing preparation and driver discrepancy processes - Management of driver fleet, CX driver and third parties - Using Margin and Service Performance reporting functions to identify and drive ‘Continuous Improvement’ on your area - Full ownership, autonomy and accountability of your allocated area in service, cost and performance. Applicant Criteria - Strong work ethic giving full attention to detail and accuracy - Able to solve problems with minimal supervision - Be able to demonstrate a strong customer focus in a fast-paced environment. - Excellent customer service skills with rapport building abilities - Excellent communication skills especially a high standard of telephone etiquette - Strong administration skills - Willingness to be flexible - Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team - Previous customer service experience is essential - Able to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate. - Generates enthusiasm and has a positive attitude to change. - Able to work on your own initiative and prioritise workloads - Work allocation/planning experience desired - Industry experience desired   |
Recruiter Details |
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