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Service Operations Manager - Water/ Utilities

Reference 800629811
Sector Energy | Utilities Jobs
Salary £40,000 Per Annum
Town/City UK
Locations UK
Job Type Permanent
Date Posted 1st Dec

Shortlist Apply Now

Job Description

Role: Service Operations Manager - Water/ Utilities

Location: South Manchester

Salary: up to £45k DOE

Role Purpose:

Do you want to work for one of the UK's largest and fastest growing B2B essential services provider who specialise in providing Water Utilities to SMEs? As the Service Operations Manager Water, you will be accountable for all back office / industry facing operations, driving process improvement, industry facing interactions and revenue leakage. So, if you have experience of either water / electricity or gas back office operations, this could be the ideal opportunity to grow and develop in your career. Apply for the Service Operations Manager - Water today!!!

Job Responsibilities:

  • Lead and develop the team responsible for all Water back office operations
  • Drive improvements in process, streamlining ways of working to reduce failure, customer contact and revenue leakage
  • Monitoring & driving performance of critical operational processes to achieve SLAs and KPIs
  • Operational relationship with suppliers & managed service providers
  • Reporting and insight into operational performance including reporting to industry bodies
  • Deliver industry-initiated change to enable growth, improvements in e2e operational performance and customer experience
  • Develop and maintain best practice service operations

Experience Required:

  • Background in either water / gas / electricity back office operations
  • Excellent knowledge of key industry processes, data flows and regulation
  • Experienced operations manager with track record of driving and embedding change
  • Experience of owning and resolving customer-impacting incidents
  • Methodical and analytical approach with great problem-solving skills

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