Service & Support Administrator
| Reference | 804103027 | |||
| Sector | IT | Telecoms Jobs | |||
| Salary | £24000 - £26000 per annum, Benefits: Plus Bonus & Benefits | |||
| Town/City | Chesterfield | |||
| Locations | Derbyshire, East Midlands, UK | |||
| Job Type | Permanent | |||
| Date Posted | 20th May | |||
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Job Description |
| Service & Support Administrator Chesterfield, Derbyshire (Hybrid Working) Circa £25k + Bonus & Benefits Are you an organised, proactive individual with a knack for technical support and a keen eye for detail? We’re looking for a Service & Support Administrator to join our client and play a vital role in supporting our business systems and processes. In this role, you’ll be the go-to person for day-to-day service and support across the business—triaging defects, managing access and change requests, and assisting with internal audits. It’s a hands-on position that requires excellent communication skills, a methodical mindset, and a collaborative approach.  What You’ll Be Doing - Triaging and managing business support queries, escalating when needed to meet service levels - Administering user access to key business systems, including onboarding, leavers, and access modifications - Supporting internal audit activities relevant to the Administration Systems Team - Helping organise and prioritise defects and change requests for ongoing system improvements What We’re Looking For Essential Skills & Experience - A professional and positive attitude with a proactive approach to learning and change - Excellent interpersonal skills and the ability to work effectively in a cross-functional team - Strong organisational skills with the ability to meet deadlines and manage competing priorities - Solid knowledge and hands-on experience with Microsoft Office—especially Excel Desirable Skills & Experience - Experience delivering technical support and user assistance for software applications - Familiarity with service management tools for ticket tracking and resolution - Previous exposure to pensions administration systems - Software support experience - Knowledge of the Intellipen Pensions Administration system  |
Recruiter Details |
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