Spa Manager

We are seeking a dynamic and commercially minded Spa Manager to lead our spa operation and elevate guest experience. This is a dual-function role, combining strategic oversight with hands-on delivery: approximately 50% of the role will involve providing treatments, with the remainder focused on leadership, guest service and day-to-day operational management. You will lead a small team of therapists and oversee a busy treatment-room operation, ensuring exceptional standards of service, performance and compliance at all times.  Elemis experience is highly recommended

Key Requirements of the Spa Manager - 

 - Lead, inspire and manage the spa team to deliver consistently high standards of guest care.

 - Deliver spa treatments to a professional and high technical standard.

 - Oversee daily operations including bookings, scheduling, rota planning and guest experience management.

 - Monitor and achieve retail, treatment and revenue targets, controlling costs and key performance indicators.

 - Maintain exceptional standards of cleanliness, safety and presentation across the spa.

 - Work closely with the Hotel Manager and wider hotel teams to ensure a seamless guest journey.

  - Manage and develop the spa's social media presence, promoting services, offers and brand visibility.

 - Ensure full compliance with health & safety and company policies at all times.

About You Qualified Spa Therapist / Manager (NVQ Level 3 or equivalent essential). Proven experience in a supervisory or management role within a spa or wellness environment. Strong practical treatment skills with a genuine passion for wellness and guest care. Highly hands-on, self-motivated and operationally focused. Excellent communication skills, both face-to-face and in written correspondence. Commercially aware, with experience managing budgets, targets and costs. Organised, proactive and capable of motivating and developing a small team. Computer literate and confident using booking and scheduling systems. Flexible to work weekends and variable hours as required by the business. High attention to detail and quality standards. Knowledge of Elemis products is desirable but not essential. Must be eligible to work in the Isle of Man.

The Spa Manager role is full-time, 40 hours per week. Including evening shifts, weekend work and bank holidays as required.

Berkeley Scott are an agency working on behalf of our client.