Temporary Customer Service Associate

Are you a compassionate communicator with a talent for supporting customers through sensitive conversations? Our client, a respected and leading legal services provider based near London Bridge, is seeking a Temporary Customer Service Associate to join their warm and dedicated team.

This is a fantastic opportunity to make a meaningful impact while working in a supportive, people-focused environment.

Role Overview

• Hours: 8.45am - 5:30pm
• Location: London Bridge
• Working Model: Fully on-site, Monday - Friday
• Contract: Temporary, 3 months
• Pay: £115-£116 per day

What You'll Be Doing

• Engage with customers and clients to address any queries relating to services and offer empathetic and thoughtful support.
• Accurately documenting customer interactions on CRM systems, while maintaining strict confidentiality.
• Develop a deep industry knowledge to accurately guide customers towards the right products and services with clarity and confidence.
• Handling customer concerns with sensitivity, escalating cases where appropriate.
• Sharing customer feedback to help enhance services and improve the overall experience.
• Collaborating with colleagues to uphold a high standard of service and contribute to team-wide insights.

What You'll Bring

• Strong written and verbal communication skills, with a natural ability to show empathy.
• A commitment to confidentiality and safeguarding personal information.
• Confidence managing a high-volume workload while maintaining exceptional attention to detail.
• An eager and willing to learn approach.

Ready to Make a Difference?

If you have the relevant experience and a passion for delivering compassionate customer care, we'd love to hear from you. Apply today and help support individuals during some of their most important life decisions.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.