Vulnerable Customer Support Agent
| Reference | DA-29 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £25000 per annum | |||
| Town/City | Kilmarnock | |||
| Locations | Ayrshire, Scotland, UK | |||
| Job Type | Permanent | |||
| Date Posted | 28th Apr | |||
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Job Description |
| Customer Support Agent Kilmarnock | Hybrid working £25,000 + amazing benefits Monday to Friday 8–4 / 9–5 Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment? This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team. You’ll be the voice of calm and reassurance for customers who need a little extra support – helping them navigate difficult circumstances with care, professionalism and a listening ear. Whether you’re from a care background, nursery setting, or simply someone who thrives on meaningful conversation – this role could be a brilliant career move. What You’ll Be Doing - Taking inbound and outbound calls to support vulnerable customers with tailored guidance - Listening with empathy, problem-solving with care - Working closely with your colleagues in the wider collections and customer support team - Playing a key role in helping people get back on track during a challenging time Why This Role Stands Out - £25,000 starting salary - Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months) - Structured Mon–Fri shifts (8–4 or 9–5) - Award-winning office space in HALO Kilmarnock – a modern, low-carbon hub - Full training provided – no financial services experience needed Perks & Benefits - 28 days holiday (rising to 31 after 5 years) - Pension: 5% employee / 4% employer contributions - Life Assurance: 3x annual salary - Free medical, dental & optical healthcare cash plan - Staff discounts at loads of high-street & online retailers - Wellbeing programme & Employee Assistance Scheme - Modern Apprenticeship scheme for personal growth  If you’re caring, customer-focused and looking for a role where you can genuinely make a difference, we’d love to hear from you. |
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